Terms of Use

Between Salvebot AI Limited and User

1. Term

This agreement shall commence when the User signs up for the Service and continue until the User terminates their account, or until the account is otherwise terminated in accordance with clause 12, collectively the term of the agreement (Term).

2. Use of the Service

Subject to the User signing up to the Service, the restrictions set out in this clause 2 and the other terms and conditions of this agreement, Salvebot AI hereby grants to the User a non-exclusive, non-transferable right and licence, without the right to grant sublicences, to permit the User to use the Service and the Documentation during the Term.

The User shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Service that:

  • is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
  • facilitates illegal activity;
  • depicts sexually explicit images;
  • promotes unlawful violence;
  • is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
  • is otherwise illegal or causes damage or injury to any person or property.

Salvebot AI reserves the right, without liability or prejudice to its other rights to the User, to disable the User's access to any material that breaches the provisions of this clause.

The User shall not:

  • attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation;
  • attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software;
  • access all or any part of the Service and Documentation in order to build a product or service which competes with the Service;
  • use the Service and/or Documentation to provide the Service to third parties;
  • license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit the Service;
  • attempt to obtain, or assist third parties in obtaining, access to the Service;
  • introduce or permit the introduction of, any Virus or Vulnerability into Salvebot AI's network and information systems.

The User shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Service and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify Salvebot AI.

3. Service

Salvebot AI shall, during the Term, provide the Service and make available the Documentation to the User on and subject to the terms of this agreement.

Salvebot AI shall use commercially reasonable endeavours to make the Service available 24 hours a day, seven days a week, except for planned maintenance carried out during Normal Business Hours and unscheduled maintenance carried out outside of Normal Business Hours.

Salvebot AI will, as part of the Service, provide the User with Salvebot AI's standard User support Service during Normal Business Hours in accordance with Salvebot AI's Support Service Policy in effect at the time that the Service are provided.

4. Data Protection

Both parties must comply with the Data Protection Laws in connection with this agreement and the Data Protection Agreement.

The User consents to Salvebot AI storing and accessing information in the terminal equipment used by the User to access the Service for the purpose of gathering information relating to the provision, use and performance of the Service (Usage Data).

During and after the agreement, Salvebot AI may:

  • use Usage Data to improve the Service and for development, diagnostic and correction purposes;
  • use Usage Data in connection with its business of providing the Service, including to train machine learning algorithms (on an aggregated and anonymised basis);
  • disclose Usage Data to others, solely in aggregated, anonymised form.

5. Salvebot AI's Obligations

Salvebot AI undertakes that the Service will be performed substantially in accordance with the Documentation and with reasonable skill and care.

Salvebot AI does not warrant that:

  • the User's use of the Service will be uninterrupted or error-free;
  • the Service, Documentation and/or the information obtained by the User through the Service will meet the User's requirements;
  • the Software or the Service will be free from Vulnerabilities or Viruses.

Salvebot AI is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet.

6. User's Obligations

The User:

  • shall provide Salvebot AI with all necessary co-operation in relation to this agreement;
  • shall provide all necessary access to such information as may be required by Salvebot AI;
  • hereby consents to Salvebot AI providing User Data with the Language Model Provider to perform the Service;
  • complies with all applicable laws and regulations with respect to its activities under this agreement;
  • uses the Service and the Documentation in accordance with the terms and conditions of this agreement;
  • has obtained and shall maintain all necessary licences, consents, and permissions necessary;
  • has ensured and shall continue to ensure that its network and systems comply with the relevant specifications;
  • is solely responsible for compliance with all recording laws.

The User shall own all right, title and interest in and to all of the User Data that is not personal data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such User Data.

7. Language Model Providers

Salvebot AI uses Large Language Models (LLMs) through Language Model Provider to enable AI features in the Service. While Salvebot AI may share User Data or User Content with Language Model Provider, it is only to provide you with the Service and for no other purpose. No User Data or User Content is used to train Language Model Provider's LLMs or that of any other third party provider.

8. Charges and Payment

The User shall pay any Subscription Fees to Salvebot AI for the User Packages as set out on the Subscription Page and in accordance with this clause.

The User shall at the point of subscribing to a User Package, provide to Salvebot AI valid, up-to-date and complete credit card details and any other relevant valid, up-to-date and complete contact and billing details and the User hereby authorises Salvebot AI to bill such credit card for the Subscription Fees payable in respect of the User Packages.

Salvebot AI shall be entitled to alter the Subscription Fees at any point in time, upon written notice to the User.

9. Proprietary Rights

The User acknowledges and agrees that Salvebot AI and/or its licensors own all intellectual property rights in the Service and the Documentation. Except as expressly stated herein, this agreement does not grant the User any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Service or the Documentation.

Salvebot AI confirms that it has all the rights in relation to the Service and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.

10. Confidentiality

Each party shall keep the other party's Confidential Information secret and confidential and shall not use such Confidential Information except for the purpose of exercising or performing its rights and obligations under or in connection with this agreement.

A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction.

11. Limitation of Liability

The User remains solely responsible for any opinions, recommendations, or other conclusions made or actions taken by User, its personnel or any third party based (wholly or in part) on the results obtained from the provision of the Service. User also remains solely responsible for ensuring all User Content that User provides to Salvebot AI is complete, accurate and up-to-date.

Given the probabilistic nature of machine learning, use of the Service may in some situations result in incorrect output that does not accurately reflect real people, places, or facts. User should evaluate the accuracy of any output as appropriate for User's use case, including by using human review of the output.

THE SERVICE IS PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, SALVEBOT AI MAKES NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICE AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

Nothing in this agreement excludes the liability of Salvebot AI for:

  • death or personal injury caused by Salvebot AI's negligence; or
  • fraud or fraudulent misrepresentation.

12. Termination

This agreement shall terminate if:

  • Salvebot AI provides the User with 30 days notice to terminate the User's account;
  • if Salvebot AI's access to the Language Model Provider ceases for any reason;
  • if User breaches the terms of this agreement or the Language Model Provider's terms and conditions;
  • if User notifies Salvebot AI by e-mail that they have withdrawn their relevant consent to the use of the Service;
  • otherwise terminated in accordance with the provisions of this agreement.

On termination of this agreement for any reason:

  • all licences granted under this agreement shall immediately terminate;
  • the User shall immediately cease all use of the Service and/or the Documentation;
  • Salvebot AI may destroy or otherwise dispose of any of the User Data in its possession unless Salvebot AI receives a written request for the delivery of the back-up within ten days after termination.

13. Force Majeure

Neither party shall be in breach of this agreement or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. If the period of delay or non-performance continues for 3 months, the party not affected may terminate this agreement by giving 30 days' written notice to the affected party.

14. Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the law of England and Wales.

15. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

Last updated: September 30, 2024

Contact us: support@salvebot.com